News List

Press Enter to show all options, press Tab go to next option

Continuing to Serve Our Community and Our Residents - COVID-19 Response

MARCH 20, 2020 - During these uncertain times, the Housing Authority of the City of Milwaukee (HACM) is continually monitoring and responding to the rapidly changing situation with Coronavirus (COVID-19). We are fully committed to the health, safety, and well-being of our residents, employees, and community as we work to stop the spread of the virus.

HACM is following guidance from local, state, and federal public health officials. Please know that while we must adapt our business activities to support their recommendations, we will continue to serve our residents and the community. 

Please see the information below about our operations. It is more important than ever that we keep lines of communication open and keep each other’s well-being in mind. Together we are working towards a healthy and safe environment for all.  


The Housing Authority of the City of Milwaukee






Rent Payments and Income Changes

  • We understand residents may face challenges in paying rent due to health issues or a decrease in income due to the loss of a job or decreased hours. Residents should contact their property manager or voucher program case manager immediately if they have concerns about their rent.
  • Unless other arrangements are made with the property manager, rent will continue to be due on the first (1st) of the month. We strongly encourage that rent payments be sent by mail during this time. 

Public Safety

  • HACM is continuing to provide public safety services throughout its properties. They can be reached at (414) 286-5100.




HACM has delivered information to each household within our buildings to provide updates regarding steps they can take to protect themselves and their neighbors, as well as steps HACM is taking for their health and safety.


Common Areas

  • Essential common areas, such as lobbies, elevators, and laundry rooms, are receiving enhanced levels of disinfection.
  • Non-essential common areas, such as community rooms, exercise rooms, and computer rooms, have been closed until further notice to limit gathering in groups.

Reduced In-Person Contact

  • In-person contact between staff, residents and the public will be reduced while continuing operations to the greatest extent feasible. Residents are asked to initiate contact with their property manager by phone or email.
  • We ask that all residents reduce visitors to their apartments unless they are providing essential care.

Work Orders and Maintenance

  • HACM is prioritizing emergency work orders and pest control until further notice, and will respond to other requests as possible. Residents should follow the normal process of contacting their property manager to submit a work order. If there is a need for urgent maintenance outside normal business hours (Monday-Friday, 8:00 am to 4:45 pm), please call the after-hours line at (414) 286-5100.

Food Programs

  • Senior lunch service run by the Milwaukee County Department on Aging at Convent Hill, Lapham Park, Arlington Court and College Court continues, but meals will be packaged and diners should take them to their apartments to eat.
  • The Hunger Task Force continues to operate its stockbox and Mobile Market food distribution programs at current HACM locations. Additional locations for emergency food can be found at or by calling 2-1-1.





  • The Rent Assistance lobby at 5011 W. Lisbon Avenue is closed, but operations continue and we are continuing to issue housing vouchers. Staff will conduct as much business as possible via phone, mail, and/or email. A drop off box for forms and other documents has been installed.


  • All recertification and adjustment appointments will be conducted over the phone instead of face-to-face. Participants are expected to mail their supporting documents or drop them off in the drop box located at 5011 W. Lisbon Ave.
  • Outgoing and incoming portability is currently under review and will be handled on a case-by-case basis.


  • All hearings are suspended.

Program Integrity Manager

  • The Program Integrity Manager’s walk-in hours are suspended, but work will continue by phone.


  • Move-in and complaint inspections will be reviewed and conducted on a case-by-case basis, but all other inspections are suspended.

Group Briefings

  • Group briefings are suspended. However, at our discretion, future briefings may be scheduled and will be limited to less than 10 people at a time (or whatever the required limit is at the time).




Employees will find guidance in HACM’s Policy and Procedure Guidelines related to the Coronavirus (COVID-19). HACM has no plans to lay off or furlough staff. An abundance of work remains to be done.




Construction work will continue based upon the scope of the work. The Project Manager will notify contractors in the event of any changes.




Follow the CDC’s guidelines for reducing the spread of COVID-19. If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice. If you are in Milwaukee and do not have a primary physician, call the Milwaukee Health Department Hotline (Monday-Friday, 8:00 am-4:45 pm) at (414) 286-6800 or Advocate Aurora 24-hour Hotline (866) 443-2584. If you are in need of other emergency resources, contact IMPACT by dialing 211.




While HACM will continue to do all it can to share information as the situation develops (, we strongly encourage individuals to access information on COVID-19 prevention and preparedness through the following resources:

Center for Disease Control and Prevention

Wisconsin Department of Health Services 

Milwaukee Health Department

United States Department of Housing and Urban Development


Return to full list >>