United Healthcare

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In 2019, the City offers the following plans to eligible employees:

  • UnitedHealthcare (UHC) Choice Plan
  • UnitedHealthcare (UHC) Choice Plus Plan
  • UnitedHealthcare (UHC) High Deductible Health Plan

Please see the 2019 Rate Charts for Active Employees and more information is available on each plan in the Benefits Guide.

All City members will have one card for health and prescription drugs. Click here to see a sample of what your card looks like. The UHC information is at the top of the card, and the OptumRx information is on the bottom right side.

If employees have questions about medical or prescription coverage call the number on the back of the card, 800-841-4901

Only HACM, WCD and MEDC employees should use the Health Enrollment Form below. All City of Milwaukee employees enroll online through self service.

Enrollment Status/Self Service

Employees are responsible for keeping their enrollment status, including births and marriages, current through the City's Self Service program at All employees must have their Employee ID number (6-digits) and a password to access self service. To request or reset a password go to

Employees who do not enroll in the City's Health plan must complete the Health Waiver Form below for Affordable Care Act (ACA) reporting purposes. Please return the Waiver Form to DER Benefits Division, Room 701, City Hall.

Waiver Form for Health and Dental

For Medical and Pharmacy Questions

Employees that have medical or pharmacy benefit questions regarding unpaid bills or problems with service should call the health or pharmacy plan first. DO NOT call Employee Relations until the appropriate plan has been contacted. If the situation cannot be resolved through the plan provider, Employee Benefits will attempt to assist with resolving the problem. Remember to document all phone conversations with dates, times and names and save any email correspondence. Employee Benefits will ask members for this information to try to resolve the issue.