Community & Supportive Services

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Community Services BuildingHACM Community Services 650 W. Reservoir
650 W. Reservoir
Milwaukee, WI 53212
(414) 286-5678 (TDD (414) 286-3504

Hours: 8:00 AM - 4:45 PM Monday - Friday, except for major holidays

The Housing Authority of the City of Milwaukee (HACM) has more than 40 years of experience in developing and implementing innovative, award-winning partnerships with economic and supportive service agencies. These strong partnerships have produced positive and productive results for our residents.

Employment and Economic Self-Sufficiency

Embedded within HACM’s mission is to ensure that each resident, to the best of their ability, has every opportunity to become more self-sufficient. HACM link residents to programs that can increase their educational levels, boost their job skills and marketability, and assist them in developing a better sense of how to spend and save money.

A Continuum of Day Care and Youth and Family Services

In order to provide our families with the necessary flexibility to go to school and work, HACM partners with three licensed day care providers in three developments. Tomorrow’s Future Early Childhood Center is located at the Hillside Family Resource Center, Day Care Services for Children is located within the Parklawn Development and the Elaine Schreiber Day Care Center at the Silver Spring Neighborhood Center is located near the Westlawn Development.

HACM also have strong affiliations with youth and family serving agencies that provide a full menu of services for children, youth and families. The agencies provide a wide range of supportive programs including recreational, educational and leadership programs during after school and weekend hours and during the summer months. Such partnerships include the Pieper-Hillside Boys and Girls Club at at Hillside and the Silver Spring Neighborhood Center at Westlawn Gardens.

Education for Youth and Adults

Supporting educational efforts is a high priority for HACM and includes as many residents as possible. HACM encourages parents to enroll their children in high-quality pre-school and day care programs, suggests programs and activities that provide academic supports for students in elementary, middle and high school, follows up on students in post-secondary education efforts and guides adults into English as a Second Language, GED and HSED courses. HACM also operates its own Education Initiative for residents of two housing developments. A decent education has the potential to lift individuals and families out of poverty and towards self-sufficiency.


HACM’s Homeownership Programs have helped hundreds of low-income persons realize their dream of becoming homeowners. The programs offer ways for public housing residents, rent assistance voucher holders and others to work towards acquiring an asset that can benefit their family and the community for generations to come. The homeownership program has contributed millions of dollars to Milwaukee’s tax base.

Access to Affordable Health Care and Preventive Health Services

HACM has two health clinics located within or adjacent to HACM developments. Progressive Community Health Center is located within the Hillside Family Resource Center and provides a number of health services for low-income individuals. Progressive is a federally qualified health center (FQHC).

The University of Wisconsin-School of Nursing operates a clinic at the Silver Spring Neighborhood Center near the Westlawn Development. The staff promote activities that abate obesity, asthma and heart disease development and progression.

Services for Seniors and Persons with Disabilities

Lutheran Social Services (LSS) has on-site offices in many of HACM’s developments that serve seniors and persons with disabilities. Every year, LSS assists more than 1,300 public housing residents through service coordination, health information and education, and other resources. LSS’s service coordinators and case managers are experienced nurses and social workers who assist residents by assessing their needs, determining eligibility for programs and service and linking the resident to critical resources. LSS also case manages many residents eligible for the State of Wisconsin Family Care Program. Family Care is a comprehensive and flexible long-term care program that assists frail seniors and persons with disabilities with services that they need to insure they can continue to live in their own home.

Digital Inclusion

Digital inclusion has three broad facets: access, adoption, and application. These facets show the ultimate goal of creating digitally inclusive communities.

  • Access: Availability, affordability, design for inclusion, and public access.
  • Adoption: Relevance, digital literacy, and consumer safety.
  • Application: Economic and workforce development, education, health care, public safety and emergency services, civic engagement, and social connections.

HACM operates six Neighborhood Network Computer Centers that emphasize the development of basic computer skills and how to responsibly use the internet, social media and e-mail. The labs assist students with homework and research assistance, job search efforts, and other programming. The Neighborhood Networks are located at:

Hours of operation are posted at each Center.

Public Safety

HACM’s Public Safety division has developed a series of carefully crafted anti-crime, emergency and crisis response protocols to handle a wide variety of situations. HACM’s Public Safety officers have developed and continue to rely on their strong relationships with residents and working agreements with the Milwaukee Police Department and the Milwaukee Fire Department to maintain order and safety within the developments.